Skip to content
Back to home

Privacy Policy

Last updated: January 5, 2026

1. Introduction

Shipnative ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

2.1 Information You Provide

We may collect information that you voluntarily provide to us, including:

  • Name and contact information (email address)
  • Payment information (processed through third-party payment processors)
  • Communication preferences
  • Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

  • IP address and approximate location data
  • Browser type and version
  • Device information and operating system
  • Pages visited and time spent on pages
  • Scroll depth and user interactions (clicks, form submissions)
  • Referral source and exit pages
  • Advertising identifiers (such as Google Click IDs)
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send you technical notices and support messages
  • Respond to your comments and questions
  • Monitor and analyze trends, usage, and user behavior
  • Measure the effectiveness of our marketing campaigns
  • Personalize and improve your experience
  • Detect, prevent, and address technical issues
  • Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with the following categories of third parties:

4.1 Service Providers

We work with third-party service providers who perform services on our behalf:

  • PostHog - Product analytics (data stored in EU)
  • Google Analytics - Website analytics
  • Polar.sh - Payment processing
  • Cookiebot - Cookie consent management

4.2 Advertising Partners

We may share information with advertising partners to measure campaign effectiveness:

  • Reddit - Advertising measurement and attribution

4.3 Other Circumstances

  • Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities
  • Business Transfers: In connection with any merger, sale, or acquisition of assets
  • With Your Consent: We may share information with your explicit consent

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access your personal information
  • The right to correct inaccurate information
  • The right to delete your personal information
  • The right to object to processing of your information
  • The right to data portability
  • The right to withdraw consent
  • The right to opt-out of targeted advertising

To exercise any of these rights, please contact us at hello@shipnative.app.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activity. We use Cookiebot to manage cookie consent in compliance with GDPR and other privacy regulations. You can manage your cookie preferences at any time through the cookie consent banner.

7.1 Google Analytics

We use Google Analytics to collect and analyze information about how visitors use our website, including pages visited, time on site, and referral sources. Google Analytics uses cookies to collect this information. We have implemented Google Consent Mode v2 to ensure analytics only run after you provide consent.

You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on. For more information, visit Google's Privacy & Terms.

7.2 PostHog

We use PostHog for product analytics to understand how users interact with our website. PostHog collects information such as:

  • Page views and section engagement
  • Scroll depth (25%, 50%, 75%, 100%)
  • Time spent on page
  • Button clicks and form interactions
  • Feature usage patterns

PostHog data is stored on servers in the European Union. We have configured PostHog to only create person profiles for identified users. For more information, visit PostHog's Privacy Policy.

7.3 Reddit Pixel

We use the Reddit Pixel to measure the effectiveness of our advertising campaigns on Reddit. This pixel tracks page visits and conversions. For more information about Reddit's data practices, visit Reddit's Privacy Policy.

7.4 Local Storage

We use browser local storage to store advertising identifiers (such as Google Click IDs) to attribute conversions to marketing campaigns. This information is stored locally on your device and is used solely for conversion tracking purposes.

8. Cookie Consent Management

We use Cookiebot to manage your cookie preferences. When you first visit our website, you will see a cookie consent banner that allows you to:

  • Accept all cookies
  • Reject non-essential cookies
  • Customize your preferences by cookie category

You can change your cookie preferences at any time by clicking the cookie settings link in the footer of our website. For more information about Cookiebot, visit Cookiebot's Privacy Policy.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses where required. Our primary analytics provider (PostHog) stores data in the European Union.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

12. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Analytics data is typically retained for 26 months. When you request deletion of your data, we will delete or anonymize it within 30 days, unless we are required to retain it for legal purposes.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For significant changes, we may also notify you by email. You are advised to review this Privacy Policy periodically for any changes.

14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Email: hello@shipnative.app

We will respond to your request within 30 days.